The SupportCo Approach
Excellent customer service isn’t just about answering questions — it’s about building trust, loyalty, and connection at every touchpoint. This is what we mean when we say “done thoughtfully.”
Our goal is to go beyond taking tasks off of your plate and bring solutions to challenges you are facing everyday.
Do any of these challenges sound familiar?
SupportCo will provide the team-power you need to scale while helping you avoid over-hiring. You’ll get turn-key, highly experienced talent on the level that you need.
Customer support volume increasing faster than headcount.
SupportCo will moderate membership community forum conversations for customer issues that we can address and resolve.
Community engagement has become overwhelming.
SupportCo will field customer requests regarding orders, account access challenges, digital resource retrieval, general inquiries, and more.
High expectations from customers around responsiveness that your current team can’t keep up with.
SupportCo will provide omni-channel support and meet customers where they are at. This can include a customer support inbox, help desk ticket management, social media comments, DMs and more.
Emails and DMs are pulling focus from creative work and attention is divided across multiple support channels.
Inconsistencies and lack of brand-alignment in current customer communication.
SupportCo will learn your brand voice and values so we can integrate that into all customer communication you hand to us.
High increase in customer support volume that is short term.
SupportCo’s fractional and flexible model means you can get experienced talent when you need it for as along as you need it.
Service Packages
Starter Package
The Starter Package is best suited for environments ready to start developing their customer support culture and delegating related responsibilities.
-
The base Starter Package includes one agreed upon customer communication channel.
-
With the Starter Package, SupportCo will:
Maintain communication templates
Handle email inbox organization
Follow up on escalated problems
Maintain FAQ/Knowledge base
Provide continuous workflow improvement
Participate in limited meetings
Monthly written report
-
SupportCo always hand-picks the best team for your needs. We provide onboarding as well as ongoing training to ensure the team serving you is always top notch.
-
The Starter Package starts at $1,295/month
Growth Package
The Growth Package is best suited for environments with established customer support activities that need workflow improvement and optimization.
-
The base Growth Package includes three agreed upon customer communication channel.
-
With the Growth Package, SupportCo will:
Develop and maintain communication templates
Handle email inbox organization
Follow up on escalated problems
Create and maintain FAQ/Knowledgeable
Provide continuous workflow improvement
Participate in regular team meetings
Provide a monthly written report
-
SupportCo always hand-picks the best team for your needs. We provide onboarding as well as ongoing training to ensure the team serving you is always top notch.
-
The Growth Package starts at $2,515/month
Premier Package
The Premier Package is best suited for high volume environments with well established customer support activities looking to integrate an expanded customer service focus into everything they do.
-
The base Premier Package includes five agreed upon customer communication channel.
-
With the Growth Package, SupportCo will:
Develop and maintain communication templates
Handle email inbox organization
Project manage problems that have been escalated to other team members
Create and maintain FAQ/Knowledgeable
Provide continuous workflow improvement
Participate in leadership, key project, and team meetings
Provide a weekly written report in addition to a monthly summary
-
SupportCo always hand-picks the best team for your needs. We provide onboarding as well as ongoing training to ensure the team serving you is always top notch.
-
The Premier Package starts at $5,595/month
Want to have a conversation first?
We get it. Sometimes you just want to have a chat, ask some questions, and learn about your options. We would be happy to connect with you.
What We Don’t Do
We believe clarity is both thoughtful and kind. In that spirit, SupportCo Studios is likely not the right fit if you’re looking for:
A high-volume, script-driven call center
Aggressive upselling or sales-focused support
Fully automated, bot-only support
We focus on quality over quantity, human connection over shortcuts, and long-term relationships over quick fixes.